All products to be returned due to incorrect item shipped or defective merchandise must receive prior approval by Optima Craft Shack. Return of customer error stock merchandise will be subject to a 15% restocking charge minimum. Credit will not be given for products received in unsellable condition. Credit for returned merchandise will be applied upon receipt and inspection of products. Custom and cut merchandise is nonreturnable. All requests to return goods must be received within 30 days of receipt of original purchase. Any replacement items shipped on Net Terms will be charged to the credit card on file if not returned within 30 days.

All orders will be shipped USPS,UPS, FedEx or truck unless otherwise specified. All shipping costs will be added to the Invoice. Truck shipments are sent freight collect, unless other arrangements have been made. Truck shipments can be sent prepaid and we will bill your account for an additional $10 fee. A charge will be added for shipments that require delivery to the post office.